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For many, a life without the internet, mobile phones and telephones is no longer conceivable. Online shopping with a laptop or smartphone from the sofa at home is also convenient. But what to do if there are problems?
For many, a life without the internet, mobile phones and telephones is no longer conceivable. Online shopping with a laptop or smartphone from the sofa at home is also convenient. But what to do if there are problems with the service provider? Or if you have a rude awakening after shopping online, for example, because the designer jacket you have ordered does not arrive or the one-time purchase turns out to be a subscription?
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Our experts can advise you on the following topics, for example:
Excessive bills for fixed, mobile or internet contracts
Cancellation /termination of contracts, complaints
Charges from third-party providers on the mobile phone bill
Agreed service is not provided, for example, due to insufficient internet speed or faulty products
Problems when purchasing goods and services on the internet, for example, through subscription traps or fake shops
You describe your case to our advisers and then receive individual legal assistance. In many cases this will help you to assert your rights independently.
In-person advice: EUR 15.00 (30 minutes) Email advice (in German): EUR 20.00; click here for details Preparation of an individual letter: plus EUR 10.00 Video chat advice using Digimobil: free of charge
Legal representation
Our advisers will represent you out of court - including in writing - vis-à-vis the company.
Out-of-court legal representation: EUR 40.00
Quick query
You have a simple question that our advisors can answer quickly.
Ad-hoc advice: EUR 5.00
Foto: Giulia Cappello
Terminating your mobile phone contract & co. cleverly
Are you dissatisfied with your mobile or Internet service provider or have you found a cheaper offer? If yes, then you must terminate your contract.
Third-party providers: how can you protect yourself?
Were you shocked by your last mobile phone bill? Don’t understand how the bill suddenly got so high? Perhaps it’s because of an unsolicited phone scam subscription. Find out here how subscription scams work and what you can do about them.
Erster Erfolg bei primaholding: So funktioniert die Erstattung
Der Verbraucherzentrale Bundesverband (vzbv) hatte gegen zwei Unternehmen der primaholding-Gruppe wegen unzulässiger Preiserhöhungen Musterklagen eingereicht und Vergleiche abgeschlossen. Mit ihnen und zwei weiteren Unternehmen verhandelt der vzbv derzeit noch wegen Widerrufen und Kündigungen.
Der Verbraucherzentrale Bundesverband (vzbv) hat Sammelklage gegen den Streaming-Anbieter DAZN eingereicht, weil dieser die Preise 2021 und 2022 deutlich erhöht hat. Laut Betroffenen ändert DAZN einseitig die Vertragsbedingungen und erschwert die Kündigung von Abonnements.
Regelmäßig erhalten Verbraucher:innen betrügerische Inkassoschreiben. Die Verbraucherzentrale Brandenburg veröffentlicht Nummern von Konten, auf die Sie kein Geld überweisen sollten.
