Kostenloses Online-Seminar „Heizungstausch. Welche Heizung passt zu meinem Haus?" am 6. Mai um 15.00 Uhr. Jetzt hier anmelden und bequem von zuhause aus teilnehmen.
Many Brandenburgers spend their holidays in Poland, shop there and hire Polish tradesmen or service providers. Similarly, many Poles buy products and services in Germany. Both German and Polish consumers can get advice from the bilingual lawyers at the German-Polish Consumer Information Centre.
Brandenburg is growing ever closer to the neighbouring country of Poland. Many Brandenburgers spend their holidays in Poland, shop there and hire Polish tradesmen or service providers. Similarly, many Poles buy products and services in Germany.
Both German and Polish consumers can get advice from the bilingual lawyers at the German-Polish Consumer Information Centre (VIZ) if they have questions or problems related to cross-border trade.
Off
Our advice is focused on the following areas:
Tradesman services (work delivery and complaints),
Online and offline shopping,
Travel,
Nursing/care workers from Poland,
(Dental) medical services and treatments.
Our services:
We provide information and advice on general consumer matters in a German-Polish context.
We will assist you with advice and support to deal with specific problems related to shopping and ordering in a neighbouring country.
We offer advice in German and Polish.
In the event of a legal dispute, we will represent you out of court: We contact the Polish business directly and work towards an amicable solution to the problem.
If necessary, we will explain to you how you can enforce your rights in court and have the court decision enforced in Poland.
We offer lectures on German-Polish consumer topics for educational institutions and other interested parties.
Our services are subject to a fee (starting from EUR 5.00). The fee amount depends on the type and scope of the service. We will inform you of the advice costs before the appointment.
We offer advice:
in person at our advice centre in Frankfurt (Oder); to book an appointment, contact us on telephone on 0331 / 98 22 999 5 (Mon-Fri 9-18) or
You describe your case to our advisers and then receive individual legal assistance. In many cases this will help you to assert your rights independently.
In-person advice: EUR 15.00 (30 minutes) Email advice (in German): EUR 20.00; click here for details.
Legal representation
Our advisers will represent you out of court - including in writing - vis-à-vis the company.
Out-of-court legal representation: EUR 40.00
Quick query
You have a simple question that our advisors can answer quickly.
Erster Erfolg bei primaholding: So funktioniert die Erstattung
Der Verbraucherzentrale Bundesverband (vzbv) hatte gegen zwei Unternehmen der primaholding-Gruppe wegen unzulässiger Preiserhöhungen Musterklagen eingereicht und Vergleiche abgeschlossen. Mit ihnen und zwei weiteren Unternehmen verhandelt der vzbv derzeit noch wegen Widerrufen und Kündigungen.
Der Verbraucherzentrale Bundesverband (vzbv) hat Sammelklage gegen den Streaming-Anbieter DAZN eingereicht, weil dieser die Preise 2021 und 2022 deutlich erhöht hat. Laut Betroffenen ändert DAZN einseitig die Vertragsbedingungen und erschwert die Kündigung von Abonnements.
Energiepreisbremsen, Härtefallfonds: Die Maßnahmen der Bundesregierung
Mit den Preisbremsen bei Strom, Gas und Fernwärme hielt der Staat die Preise für 2023 im Zaum, erst darüber wurde es deutlich teurer. Für Heizöl und andere Brennstoffe gab es einen Härtefallfonds. Hier finden Sie alle Informationen, die für diese Zeit galten und können Ihre Rechnungen prüfen.
