You describe your case to our advisers and then receive individual assistance. In many cases this will help you to assert your rights independently.
In-person advice: EUR 15.00 (30 minutes)
Email advice (in German): EUR 20.00; click here for details
Preparation of an individual letter: plus EUR 10.00
Video chat advice using Digimobil: free of charge
Our advisers will represent you out of court - including in writing - vis-à-vis the company.
Out-of-court legal representation: EUR 40.00
You have a simple question that our advisors can answer quickly.
Ad-hoc advice: EUR 5.00