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Current accounts

Current accounts, debit & credit cards - banks offer many other services besides financial investments.

Our experts can advise you on the following topics, for example:

Current accounts

  • What do I have to consider when opening an account?
  • What rights and obligations do I have, and what rights and obligations does the bank have?
  • What rights do I have in the event of price changes?
  • How can I change banks?
  • Am I entitled to account switching assistance?

Debit and credit cards

  • What to do if the card has been stolen and used?
  • What behaviours can I adopt to reduce the risk of abuse?

Basic account

  • How much does it cost?
  • Can the bank reject my application?

Garnishment protection accounts

  • Do I need a garnishment protection account?
  • How do I open a garnishment protection account? What do I have to consider?

We offer advice:


Legal advice

You describe your case to our advisers and then receive individual assistance. In many cases this will help you to assert your rights independently.

In-person advice: EUR 15.00 (30 minutes)
Email advice (in German): EUR 20.00; click here for details
Preparation of an individual letter: plus EUR 10.00
Video chat advice using Digimobil: free of charge

Legal representation

Our advisers will represent you out of court - including in writing - vis-à-vis the company.

Out-of-court legal representation: EUR 40.00

Quick query

You have a simple question that our advisors can answer quickly.

Ad-hoc advice: EUR 5.00