Current accounts

Current accounts, debit & credit cards - banks offer many other services besides financial investments.

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Our experts can advise you on the following topics, for example:

What do I have to consider when opening an account?
What rights and obligations do I have, and what rights and obligations does the bank have?
What rights do I have in the event of price changes?
How can I change banks?
Am I entitled to account switching assistance?

Debit and credit cards

What to do if the card has been stolen and used?
What behaviours can I adopt to reduce the risk of abuse?

Basic account

How much does it cost?
Can the bank reject my application?

Garnishment protection accounts

Do I need a garnishment protection account?
How do I open a garnishment protection account? What do I have to consider?

We offer advice:

in person at our advice centres (see here); to book an appointment, please contact us on telephone on 0331/98 22 999 5 (Mon-Fri 9-18) or online at www.verbraucherzentrale-brandenburg.de/terminbuchung
or by email (in German): Click here for details

Prices

Legal advice

You describe your case to our advisers and then receive individual assistance. In many cases this will help you to assert your rights independently.

In-person advice/telephone consultation/video chat consultation in the Digimobil: EUR 20.00, reduced: EUR 5.00*
Email advice (in German): EUR 30.00; click here for details
Preparation of an individual letter: plus EUR 10.00

* The Brandenburg Consumer Advice Center offers a reduced rate for people who receive state social benefits such as citizen's allowance, social assistance, basic security, BAföG, housing benefit or similar (with proof).

Legal representation

Our advisers will represent you out of court - including in writing - vis-à-vis the company.

Out-of-court legal representation: EUR 50.00

Foto: Giulia Cappello

Free credit cards online: Caution when it comes to promises in adverts

Has someone called you to offer you a free credit card? Did you find “instant credit” or credit “without a credit investigation” on the internet? It might seem appealing but could end up being expensive for you. Our tip: Be cautious when it comes to offers you find online.

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