General consumer law

Is the television you bought broken just after two months? Did the sofa come in a different colour than you have ordered? Would you like to cancel a contract with a gym or a dating agency? Are you having trouble with your energy supplier? Did a tradesman overcharge you? You can contact us with these and similar problems, irrespective of whether they concern contracts for the purchase of goods or services.

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Our experts can advise you on the following topics, for example:

  • How to complain effectively: How to make a warranty or guarantee claim
  • Cancellation or termination of contracts
  • What to do if you are overcharged?
  • Problems with tradesmen

We offer advice:

Prices

Legal advice

You describe your case to our advisers and then receive individual legal assistance. In many cases this will help you to assert your rights independently.

In-person advice: EUR 15.00 (30 minutes)
Email advice (in German): EUR 20.00; click here for details
Preparation of an individual letter: plus EUR 10.00
Video chat advice using Digimobil: free of charge



Legal representation

Our advisers will represent you out of court - including in writing - vis-à-vis the company.

Out-of-court legal representation: EUR 40.00



Quick query

You have a simple question that our advisors can answer quickly.

Ad-hoc advice: EUR 5.00