Kostenloses Online-Seminar "Heizkostenabrechnung verstehen und prüfen" am 17. Oktober um 17 Uhr. Jetzt hier anmelden und bequem von zuhause aus teilnehmen.
Is the television you bought broken just after two months? Did the sofa come in a different colour than you have ordered? Would you like to cancel a contract with a gym or a dating agency? Are you having trouble with your energy supplier? You can contact us with these and similar problems.
Is the television you bought broken just after two months? Did the sofa come in a different colour than you have ordered? Would you like to cancel a contract with a gym or a dating agency? Are you having trouble with your energy supplier? Did a tradesman overcharge you? You can contact us with these and similar problems, irrespective of whether they concern contracts for the purchase of goods or services.
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Our experts can advise you on the following topics, for example:
How to complain effectively: How to make a warranty or guarantee claim
You describe your case to our advisers and then receive individual legal assistance. In many cases this will help you to assert your rights independently.
In-person advice: EUR 15.00 (30 minutes) Email advice (in German): EUR 20.00; click here for details Preparation of an individual letter: plus EUR 10.00 Video chat advice using Digimobil: free of charge
Legal representation
Our advisers will represent you out of court - including in writing - vis-à-vis the company.
Out-of-court legal representation: EUR 40.00
Quick query
You have a simple question that our advisors can answer quickly.
Ad-hoc advice: EUR 5.00
Foto: Giulia Cappello
Your rights in case of a complaint
You can’t switch on your brand new laptop or the dishwasher is broken after a few months? Many people have problems with defective products and rightly want to complain about them.
Do you want to cancel your gym subscription: Here’s how to do it
Are you tired of working out at your gym(fitness studio)? Or you can’t because of health problems? Then the question is: How do I get out of the gym contract? Here we explain when you can cancel it.
Was ist die neue bonify-App und wie will die App Menschen dabei unterstützen, die eigene Kreditwürdigkeit zu verbessern? Wir beantworten die wichtigsten Fragen und erläutern, warum wir das kritisch sehen.
Abzocke auf online-wohngeld.de: Hier wird kein Wohngeld beantragt!
Auf der Website online-wohngeld.de könnten Verbraucher:innen den Eindruck bekommen, dass sie dort Wohngeld beantragen können. Das ist jedoch nicht der Fall und kostet auch noch Geld!
Musterfeststellungsklage gegen Kreissparkasse Stendal
Die Kreissparkasse Stendal hat vielen Prämiensparern nach Ansicht der Verbraucherzentrale jahrelang zu wenig Zinsen gezahlt. Deshalb klagt der vzbv für die Kund:innen der Sparkasse Klage. Kunden:innen sollen ihre Zinsen in der Höhe erhalten, die ihnen zusteht.
Der vzbv führt die Verfahren vor dem Bundesgerichtshof (BGH) nicht weiter. Kund:innen können die ihnen zustehenden Zinsen nun einfordern.
