Kostenloses Online-Seminar "Betriebskostenabrechnung verstehen und Heizenergie sparen" am 9. September um 15.00 Uhr. Jetzt hier anmelden und bequem von zuhause aus teilnehmen.
Many Brandenburgers spend their holidays in Poland, shop there and hire Polish tradesmen or service providers. Similarly, many Poles buy products and services in Germany. Both German and Polish consumers can get advice from the bilingual lawyers at the German-Polish Consumer Information Centre.
Brandenburg is growing ever closer to the neighbouring country of Poland. Many Brandenburgers spend their holidays in Poland, shop there and hire Polish tradesmen or service providers. Similarly, many Poles buy products and services in Germany.
Both German and Polish consumers can get advice from the bilingual lawyers at the German-Polish Consumer Information Centre (VIZ) if they have questions or problems related to cross-border trade.
Off
Our advice is focused on the following areas:
Tradesman services (work delivery and complaints),
Online and offline shopping,
Travel,
Nursing/care workers from Poland,
(Dental) medical services and treatments.
Our services:
We provide information and advice on general consumer matters in a German-Polish context.
We will assist you with advice and support to deal with specific problems related to shopping and ordering in a neighbouring country.
We offer advice in German and Polish.
In the event of a legal dispute, we will represent you out of court: We contact the Polish business directly and work towards an amicable solution to the problem.
If necessary, we will explain to you how you can enforce your rights in court and have the court decision enforced in Poland.
We offer lectures on German-Polish consumer topics for educational institutions and other interested parties.
Our services are subject to a fee (starting from EUR 5.00). The fee amount depends on the type and scope of the service. We will inform you of the advice costs before the appointment.
We offer advice:
in person at our advice centre in Frankfurt (Oder); to book an appointment, contact us on telephone on 0331 / 98 22 999 5 (Mon-Fri 9-18) or
You describe your case to our advisers and then receive individual legal assistance. In many cases this will help you to assert your rights independently.
In-person advice/telephone consultation/video chat consultation in the Digimobil: EUR 20.00, reduced: EUR 5.00* Email advice (in German): EUR 30.00; click here for details.
* The Brandenburg Consumer Advice Center offers a reduced rate for people who receive state social benefits such as citizen's allowance, social assistance, basic security, BAföG, housing benefit or similar (with proof).
Legal representation
Our advisers will represent you out of court - including in writing - vis-à-vis the company.
Betrügerische Inkassoschreiben: Auf diese Konten sollten Sie nichts überweisen
Regelmäßig erhalten Verbraucher:innen betrügerische Inkassoschreiben. Die Verbraucherzentrale Brandenburg veröffentlicht Nummern von Konten, auf die Sie kein Geld überweisen sollten, die sogenannte Schwarzliste.
Verbraucherzentrale Bundesverband prüft Sammelklage gegen die Avacon Natur GmbH: Betroffene Fernwärmekund:innen gesucht
Fernwärmekund:innen des Unternehmens waren in den vergangenen Jahren teils mit sehr hohen Rechnungen konfrontiert. Die Verbraucherzentrale hält die erfolgten Preiserhöhungen für unzulässig. Der Verbraucherzentrale Bundesverband (vzbv) geht daher gerichtlich gegen das Unternehmen vor. Wenn sich genügend Betroffene melden, soll eine Sammelklage erhoben werden.
Vergleich: Prämiensparer:innen der Sparkasse München erhalten Zinsnachzahlung
Prämiensparer:innen erhielten jahrelang zu wenig Zinsen für ihre Ersparnisse. Deswegen klagte die Verbraucherzentrale gegen die Stadtsparkasse München. Nun haben beide Seiten vor dem Bayerischen Obersten Landesgericht einen Vergleich geschlossen. Rund 2.400 Kund:innen erhalten dadurch nachträglich Geld überwiesen, häufig liegen die Beträge im vierstelligen Bereich.
