Many providers have voluntarily implemented a redirect procedure, which means that clicking on an ad won’t automatically lead to the conclusion of the contract. Instead a new site with information on the subscription costs will be opened first. The subscription will only be purchased once you confirm ordering it.
What can I do when I’ve been overbilled?
Did you already fall victim to a subscription scam? Then you should act now! First, you should stop the subscription with the subscription operator or billing company. To do this, you can use our template letter available here. The contact details are provided on your mobile phone bill. Complain about the bill and demand that the money be returned. You should do the same with both the third-party provider and your mobile phone provider. A template letter for this can be found here.