Fixed & mobile communications and internet | Verbraucherzentrale Brandenburg

For many, a life without the internet, mobile phones and telephones is no longer conceivable. Online shopping with a laptop or smartphone from the sofa at home is also convenient. But what to do if there are problems with the service provider? Or if you have a rude awakening after shopping online, for example, because the designer jacket you have ordered does not arrive or the one-time purchase turns out to be a subscription?

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Our experts can advise you on the following topics, for example:

Excessive bills for fixed, mobile or internet contracts
Cancellation /termination of contracts, complaints
Charges from third-party providers on the mobile phone bill
Agreed service is not provided, for example, due to insufficient internet speed or faulty products
Problems when purchasing goods and services on the internet, for example, through subscription traps or fake shops

We offer advice:

in person at our advice centres (see here); to book an appointment, please contact us on telephone on 0331/98 22 999 5 (Mon-Fri 9-18) or online at www.verbraucherzentrale-brandenburg.de/terminbuchung
or by email (in German): Click here for details

Prices

Legal advice

You describe your case to our advisers and then receive individual legal assistance. In many cases this will help you to assert your rights independently.

In-person advice: EUR 15.00 (30 minutes)
Email advice (in German): EUR 20.00; click here for details
Preparation of an individual letter: plus EUR 10.00
Video chat advice using Digimobil: free of charge

Legal representation

Our advisers will represent you out of court - including in writing - vis-à-vis the company.

Out-of-court legal representation: EUR 40.00

Quick query

You have a simple question that our advisors can answer quickly.

Ad-hoc advice: EUR 5.00