Fixed & mobile communications and internet
For many, a life without the internet, mobile phones and telephones is no longer conceivable. Online shopping with a laptop or smartphone from the sofa at home is also convenient. But what to do if there are problems?
Our experts can advise you on the following topics, for example:
- Excessive bills for fixed, mobile or internet contracts
- Cancellation /termination of contracts, complaints
- Charges from third-party providers on the mobile phone bill
- Agreed service is not provided, for example, due to insufficient internet speed or faulty products
- Problems when purchasing goods and services on the internet, for example, through subscription traps or fake shops
We offer advice:
- in person at our advice centres (see here); to book an appointment, please contact us on telephone on 0331/98 22 999 5 (Mon-Fri 9-18) or online at www.verbraucherzentrale-brandenburg.de/terminbuchung
- or by email (in German): Click here for details
Prices
Legal advice
You describe your case to our advisers and then receive individual legal assistance. In many cases this will help you to assert your rights independently.
In-person advice/telephone consultation/video chat consultation in the Digimobil: EUR 20.00, reduced: EUR 5.00*
Email advice (in German): EUR 30.00; click here for details
Preparation of an individual letter: plus EUR 10.00
* The Brandenburg Consumer Advice Center offers a reduced rate for people who receive state social benefits such as citizen's allowance, social assistance, basic security, BAföG, housing benefit or similar (with proof).
Legal representation
Our advisers will represent you out of court - including in writing - vis-à-vis the company.
Out-of-court legal representation: EUR 50.00
